High 40 BPO (Enterprise Course of Outsourcing) corporations [2024]

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Trying to outsource your operations to a BPO firm?

BPO corporations supply specialised companies that cater to numerous non-core enterprise actions. These might be actions like information entry, name heart operations, finance, market analysis, IT and even HR actions.

In actual fact, the definition of “BPO” or Enterprise Course of Outsourcing has been evolving. These days, BPO companies may additionally embody domains that require subtle experience reminiscent of software program improvement, social media analytics, fairness analysis, web optimization, and so forth. These areas are additionally known as KPO (Information Course of Outsourcing).

If you outsource to a BPO firm, you’ll lower prices, save time and streamline your work processes. Furthermore, you get entry to specialised competencies that might be tough or too costly to keep up in-house.

In 2023, the world enterprise course of outsourcing market was estimated at USD 280.64 billion, and is anticipated to develop at a CAGR of 9.6% from 2024 to 2030.

Nonetheless, when there are lots of of BPO corporations on the market, how do you discover the fitting one?

That can assist you with that, we’ve featured 19 of the best-known BPO corporations on this article. Moreover, we’ve got talked about 20 different BPO corporations.

Desk of Contents

High 19 BPO corporations comparability desk

21 different BPO corporations to select from

How to decide on a BPO firm

Methods to handle your BPO supplier

The highest 19 enterprise course of outsourcing corporations

Right here’s an inventory of the highest 19 BPO service suppliers that can assist you get began. A number of of those corporations supply companies aside from BPO and the variety of staff indicated is their whole worker power (together with non-BPO operations.)

1. Accenture

Accenture is a number one IT options firm in addition to a BPO supplier that provides cutting-edge outsourcing companies in consulting, digital expertise and enterprise operations. Based mostly out of Dublin, Eire, the corporate has a world presence throughout 120+ nations.

Variety of staff: 750,000+
Main shoppers: Corporations within the Fortune International 100.

Key BPO companies:

• Accounting and monetary companies.
• Sourcing and procurement.
• Digital advertising and marketing.
• Provide chain administration.
• Healthcare and insurance coverage.
• Human useful resource administration.

2. Triniter

Triniter is among the greatest BPO service suppliers within the US due to their highest shoppers’ retention and repetition charge within the {industry}. They supply companies reminiscent of buyer assist, backoffice assist and automation and AI. They’ve a novel place within the BPO {industry} due to their highest buyer satisfaction charge.

Variety of staff: 1000+

Main shoppers: Corporations within the fortune 500

Key BPO companies:

• Buyer assist
• Backoffice assist
• Insurance coverage claims administration.
• Medical billing and coding.
• Technical assist
• Human useful resource administration.
• Digital advertising and marketing
• Analysis and information entry

3. IBM

IBM is an American multinational IT firm with headquarters in New York. It presents high-quality enterprise course of companies in industries like automation, finance, HR and buyer satisfaction. IBM has a world presence with operations spanning over 160 nations on the earth.

Variety of staff: 350,000+

Main Shoppers: Amazon, PayPal, HP and Citibank.

Key BPO companies:

• Provider sourcing and product procurement.
• Third-party danger administration.
• Expertise acquisition and improvement.
• Actual property administration.
• Predictive asset optimization.
• Consulting and monetary companies.

4. Cognizant

Cognizant is a US multinational firm that provides sensible digital options in consulting, data expertise and enterprise operations. The corporate is predicated out of New Jersey, US and has quite a few outsourcing facilities throughout Asia, Europe and South America.

Variety of staff: 290,000+

Main shoppers: JPMorgan Chase, Wells Fargo and AXA.

Key BPO companies:

• Wealth and asset danger evaluation.
• Insurance coverage claims processing.
• Human useful resource administration.
• Medical billing and coding.
• Contact heart assist.
• Income cycle administration.

5. Concentrix

Concentrix is a enterprise companies supplier that helps corporations in industries like automotive, finance, healthcare, e-commerce and extra. With its head workplace in California, Concentrix presents options to shoppers in 140+ nations. It even acquired Convergys, one other third-party service supplier, to broaden its buyer engagement companies.

Variety of staff: 220,000+

Key BPO companies:

• Insurance coverage coverage administration.
• Buyer and technical assist.
• Digital advertising and marketing.
• Claims processing.

6. Wipro

Wipro is a number one Indian supplier of IT, consulting and different BPO companies. Based mostly out of Bangalore, India, the corporate helps companies in banking, retail, journey, training and different industries.

Variety of staff: 250,000+

Main shoppers: Walmart, Philips, Greatest Purchase and HP.

Key BPO companies:

• Cloud infrastructure.
• Buyer expertise administration.
• Healthcare analytics.
• Digital advertising and marketing.
• Sourcing and procuring.

7. Genpact

Genpact is a world companies firm that provides AI-based digital options for enterprises. With its most important workplace in New York, the corporate operates throughout 30+ nations on the earth. Genpact helps enterprise course of administration in industries like banking, hospitality, power and manufacturing.

Variety of staff: 85,000+

Key BPO companies:

• Insurance coverage claims processing.
• Buyer expertise options (UI/UX).
• Provide chain administration.
• Actual property claims administration.
• Bill to money transformation.
• Credit score danger administration.

8. ADP

Headquartered in New Jersey, Automated Knowledge Processing supplies payroll and HR outsourcing options for corporations in hospitality, monetary, healthcare and different industries. ADP has a presence in 130+ nations, together with India and the Philippines.

Variety of staff: 60,000+

Main shoppers: American Campus Communities, ADT and Comerica.

Key BPO companies:

• Payroll administration.
• Tax companies.
• Human capital administration.

9. EXL Service

EXL is a number one digital intelligence service supplier, headquartered in New York. It presents insurance coverage, banking, healthcare, and logistics options in nations like the UK, India and the US.

Variety of staff: 50,000+

Key BPO companies:

• Finance and accounting.
• Operations administration.
• Market analysis.
• Buyer analytics.
• Knowledge governance.

10. Invensis

Invensis presents efficient software program, name heart and back-office companies to small and medium-sized companies. The corporate has been working since 2000 and has a number of supply facilities world wide.

Variety of staff: 5000+

Main shoppers: KonnecTV, CBS Interactive, Dash and Wyndham.

Key BPO companies:

• E-commerce assist.
• Software program improvement.
• Finance and accounting.
• Knowledge entry and administration.
• Name heart companies.
• Digital advertising and marketing.

11. SunTec India

SunTec India is an IT outsourcing service supplier that provides digital options in enterprise information administration, e-commerce and advertising and marketing. With its most important workplace in New Delhi, India, the corporate has a rising world presence throughout 50+ nations.

Variety of staff: 1500+

Main shoppers: PepsiCo, Panasonic, Honda and Bose.

Key BPO companies:

• Knowledge entry and assist.
• Content material and web optimization companies.
• Multi-channel e-commerce options.
• E-book improvement.
• Picture processing.
• Cloud computing and app improvement.

12. Intetics

Based mostly out of Florida, Intetics is a number one software program improvement outsourcing agency. It presents in-house software program and cellular options for companies in varied industries like IT, healthcare and training.

Variety of staff: 700+

Main shoppers: S&C Electrical Firm, Spreadshirt and Encyclopædia Britannica, Inc.

Key BPO companies:

• Customized software program improvement.
• Enterprise intelligence and analytics.
• Robotic Course of Automation (RPA) companies.
• Buyer assist.

13. Unity Communications

Headquartered in Arizona, Unity Communications is an American BPO supplier with facilities within the Philippines and Costa Rica. It presents enterprise fashions, name heart and back-office staffing options to SMBs and enterprises.

Variety of staff: 500+

Main shoppers: AT&T, RingCentral and Wi-fi Watchdogs.

Key BPO companies:

• Inbound and outbound buyer assist.
• Knowledge entry.
• Digital assistant options.
• Accounting and bookkeeping.
• Lead era and qualification.
• Telemarketing.

14. Helpware

Helpware presents buyer expertise and back-office assist for Software program as a Service (SaaS) corporations. Based mostly out of California, Helpware has places of work within the Philippines and Mexico.

Variety of staff: 500+

Main shoppers: Google, CISCO, Zendesk and Common Music Group.

Key BPO companies:

• Billing and technical assist.
• Workflow automation and optimization.
• Buyer order processing.
• Omnichannel buyer assist.
• Knowledge entry.
• Content material moderation.

15. Plaxonic Applied sciences

Plaxonic Applied sciences is an Indian BPO service supplier that provides buyer assist and IT companies. Headquartered in Noida, India, Plaxonic additionally has places of work in the US, Dubai and Hong Kong.

Variety of staff: 200+

Main shoppers: HerbalCart, WonkCoin and Victory Tractor Implements.

Key BPO companies:

• Omnichannel customer support.
• E-commerce.
• Knowledge analytics.
• Digital assistant companies.
• Web site and software program improvement.

16. Octopus Tech

Octopus Tech is a number one supplier of internet design and name heart companies to SMBs and enterprises. The corporate is headquartered in Haryana, India and in addition presents digital assistant and e-surveillance assist.

Variety of staff: 100+

Main shoppers: Amazon, Avant, Goodyear and The Commerce Desk.

Key BPO companies:

• Internet design and web optimization.
• Telemarketing.
• Knowledge entry.
• Authorized processing.
• Buyer acquisition and onboarding.
• Medical transcription companies.

17. Vserve

Vserve is a number one supplier of eCommerce options and product catalog administration companies. It presents product information enhancement, buyer assist and back-office assist companies to SMBs and enterprise eCommerce shoppers. The corporate has over a decade of expertise and confirmed monitor report of dealing with shoppers throughout US, UK, Europe and Asia-Pacific. Based mostly at Newyork, Vserve additionally has workplace areas in India.

Variety of staff: 400+

Main shoppers: Jet.com, Graybar, International Industrial, Christmas.com and so forth

Key BPO companies:

• Ecommerce product information and catalog administration
• Ecommerce product information enhancement
• Product information entry companies
• Ecommerce retailer improvement
• Ecommerce buyer assist
• Ecommerce information intelligence
• Product picture and digital asset administration
• Ecommerce advertising and marketing

18. Maxicus

Maxicus is among the industry-leading and top-notch Enterprise Course of Outsourcing service supplier firm in India. We provide our shoppers unmatched effectivity and undisputed efficiency with best-in-class service choices in buyer assist, next-gen back-office assist, tech assist, phygital and v-commerce, data administration, chat bots, and annotation companies, amongst others. 

Variety of staff: 5000+

Main shoppers: Samsung, Tata Metal, Airtel, Swiggy, Vodafone

Key BPO companies:

• Buyer lifecycle administration
• Again-office assist
• Income development
• AIOps
• Phygital
• Tech assist
• Content material & cataloging
• Picture annotation

19. 1840 & Firm

1840 & Firm is a world BPO headquartered in Kansas with service supply amenities within the Philippines, India, Ukraine, South Africa, and Argentina. Strategically distributed throughout 4 continents, they’re an ideal selection for outsourcing enterprise/gross sales improvement, name heart operations, IT and back-office companies.

Variety of staff: 600+

Main shoppers: Groupon, Instacart, HomeLight and LearnZillion

Key BPO companies:

• Enterprise/gross sales improvement
• Again-office staffing
• Software program improvement & IT
• Name heart
• Customer support
• Technical assist
• Recruitment course of outsourcing

High 19 BPO corporations comparability desk

Firm	12 months Based	Workers	Geographical Presence	Main Shoppers	Specialization
Accenture	1989	4,50,000	120+ nations	Fortune International 100	Consulting, IT options, enterprise operations
Triniter	2005	1,000	US	Fortune 500	Buyer assist, back-office assist, AI
IBM	1911	3,50,000	160+ nations	Amazon, PayPal, HP, Citibank	IT, finance, HR, buyer satisfaction
Cognizant	1994	2,90,000	Asia, Europe, South America	JPMorgan Chase, Wells Fargo, AXA	Consulting, digital options
Concentrix	1983	2,20,000	140+ nations	Varied industries	Buyer assist, technical assist, digital advertising and marketing
Wipro	1945	1,50,000	International	Walmart, Philips, Greatest Purchase, HP	IT, consulting, buyer expertise
Genpact	1997	85,000	30+ nations	Varied industries	AI-based digital options
ADP	1949	60,000	130+ nations	American Campus Communities, ADT, Comerica	Payroll, HR options
EXL Service	1999	30,000	UK, India, US	Varied industries	Finance, operations, information governance
Invensis	2000	1,000	International	KonnecTV, CBS Interactive, Dash, Wyndham	Software program, name heart, back-office companies
SunTec India	1999	1,000	30+ nations	PepsiCo, Panasonic, Honda, Bose	Knowledge administration, e-commerce, cloud computing
Intetics	1995	700	International	S&C Electrical, Spreadshirt, Encyclopaedia Britannica	Software program improvement, enterprise intelligence, RPA
Unity Communications	2010	500	Philippines, Costa Rica	AT&T, RingCentral, Wi-fi Watchdogs	Name heart, back-office staffing
Helpware	2015	500	Philippines, Mexico	Google, CISCO, Zendesk, Common Music Group	Buyer expertise, workflow optimization
Plaxonic Applied sciences	2013	200	India, US, Dubai, Hong Kong	HerbalCart, WonkCoin, Victory Tractor Implements	Buyer assist, IT companies
Octopus Tech	2011	100	India	Amazon, Avant, Goodyear, The Commerce Desk	Internet design, name heart companies
Vserve	2010	400	US, UK, Europe, Asia-Pacific	Jet.com, Graybar, International Industrial, Christmas.com	E-commerce assist
Maxicus	2011	4,000	India	Samsung, Tata Metal, Airtel, Swiggy, Vodafone	Buyer lifecycle administration, tech assist
1840 & Firm	2014	600	Philippines, India, Ukraine, South Africa, Argentina	Groupon, Instacart, HomeLight, LearnZillion	Enterprise improvement, name heart, IT

21 different BPO corporations to select from

Right here’s a complete checklist of 20 different BPO corporations you may wish to think about outsourcing to:

1. BinaryFolks

International software program improvement outsourcing firm.

2. IQ BackOffice

A number one accounting and human sources outsourcing agency.

3. Flatworld Options

In style BPO supplier providing name heart, accounting, transcription and information entry companies.

4. Max BPO

A US-based BPO supplier providing name heart, healthcare and accounting companies.

5. Fusion BPO Providers

A number one multi-channel name heart outsourcing companies supplier.

6. Knowledge Entry Outsourced

An Indian BPO supplier recognized for its information entry and administration options.

7. Magellan Options

A Philippines-based buyer companies firm.

8. Premier BPO

International buyer assist and back-office service supplier.

9. Outsource Providers India

An Indian BPO supplier providing information entry and digital advertising and marketing options.

10. Acelerar Applied sciences

A number one digital assistant and back-office service supplier.

11. KMC Options

Philippines-based staffing and payroll administration supplier.

12. WNS International Providers

A worldwide supplier of authorized companies and enterprise analytic options.

13. Revele

A number one buyer assist and medical transcription service supplier within the healthcare {industry}.

14. QuisLex

BPO supplier specializing in authorized assist companies like doc opinions and case assessments.

15. The Contact Firm

A UK-based buyer companies outsourcing supplier.

16. LexReception

A dependable BPO supplier for digital receptionist companies.

17. AnswerFirst

A BPO supplier for back-office companies and buyer assist.

18. MyTasker

In style BPO supplier for digital assistant companies.

19. BillingParadise

Handles income cycle administration for healthcare practitioners.

20. HelpSquad

Presents professionally educated dwell brokers that may reply your prospects’ dwell chat, cellphone, and social media inquiries 24/7/365.

21. STAFFLINK

The Australian firm STAFFLINK supplies the construction and group needed for 150+ Actual Property companies to function effectively.

How to decide on a BPO firm

Right here’s a fast overview of how to decide on the fitting BPO firm:

1. Select your choice standards

Step one to discovering the fitting BPO firm is to resolve on the choice standards to guage them.

When evaluating BPO corporations, you need to use totally different standards, reminiscent of:

• Space of Experience – the {industry} area of the BPO agency.
• Their Providers – what companies they provide.
• Worker Energy – the variety of staff within the agency.
• Checklist of Shoppers – who their main shoppers are.
• Pricing – what their charges are.

2. Shortlist three-five corporations

Now begin shortlisting the BPO corporations that meet your analysis standards. Ideally, your shortlist ought to comprise round three to 5 service suppliers that you could slim down additional.

3. Assign pilot initiatives

After getting shortlisted your BPO suppliers, you possibly can assign a pilot undertaking to every of them. This helps you assess the service supplier’s skill to execute the sort of duties you’ll be giving them if employed.

4. Consider the BPO corporations

Now you possibly can rank the BPO corporations primarily based on their efficiency over standards like:

• High quality of output.
• Turnaround time of the undertaking.
• Adaptability to sudden undertaking updates.

Methods to handle your BPO supplier

A significant problem with outsourcing your work is that there’s no approach for an outsourcer to watch your BPO supplier’s workers.

Generally, your outsourced workers could be hundreds of miles away.
You possibly can’t presumably shuttle backwards and forwards each day to watch your work progress, proper?

This may end up in you not having the ability to confirm issues reminiscent of:

• In case your BPO supplier is just working in your duties whereas billing you rather than billing you for time spent on their different shoppers’ initiatives.
• If their quotes are correct and your initiatives really took that lengthy to finish.
• In case your BPO supplier’s workers is watching cat movies within the time that you’re being billed for.

Fortunately, efficiency monitoring instruments like TimeDoctor may also help you simply confirm all this.

What’s Time Physician?

Time Physician is a strong worker monitoring software. Right here’s the way it may also help you:

Time Physician precisely screens the time your BPO supplier spent on all of your initiatives — making it unimaginable for them to inflate their billables.

Time Physician’s built-in distraction administration options be sure that your outsourced workers isn’t distracted by unproductive websites and apps whereas working.

Time Physician has an inactivity tracker that solely information time when staff are actively engaged on initiatives. This guards in opposition to your BPO supplier marking idle time as hours labored.

Time Physician can combine with tons of different office software program like undertaking administration instruments and communication apps. This makes it straightforward so that you can monitor the time your BPO supplier spends throughout platforms and apps.

Click on right here for a extra detailed take a look at the alternative ways Time Physician may also help you handle your BPO supplier.

Conclusion

Discovering the fitting BPO firm isn’t exhausting.

Whereas there are lots of of corporations within the BPO {industry}, you can begin with the 40 we’ve listed right here to slim down your choices. Fastidiously go over the 4 steps we listed when selecting a BPO supplier and also you’ll be superb!