First Nationwide Financial institution FNB: x6 Name Centre Brokers
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Apply First Nationwide Financial institution FNB: x6 Name Centre Brokers
First Nationwide Financial institution FNB: x6 Name Centre Brokers First Nationwide Financial institution (FNB), one in all South Africa’s largest and most respected monetary establishments, is looking for 6 Name Centre Brokers to hitch its dynamic customer support crew. These positions are perfect for people enthusiastic about buyer care and who thrive in a fast-paced setting. Profitable candidates might be answerable for managing inbound and outbound buyer calls, offering help with banking queries, and resolving points effectively whereas delivering distinctive service.
- Reference: R20458
- Utility Closing Date: 28/09/24
- Location: Johannesburg
As a Name Centre Agent at FNB, you’ll be the primary level of contact for patrons, dealing with their inquiries and resolving their points by way of telephone, e mail, and dwell chat. You’ll play an important function in making certain buyer satisfaction and sustaining FNB’s status for glorious service.
Duties:
- Reply to buyer queries throughout varied channels (telephone, e mail, dwell chat).
- Resolve buyer complaints and points effectively and successfully.
- Present correct details about FNB’s services.
- Adhere to service stage agreements (SLAs) and inside procedures.
- Determine and escalate advanced points to the suitable departments.
- Contribute to a constructive and supportive crew setting.
{Qualifications}:
- Matric (important)
- 1+ years of expertise in a name centre setting (most well-liked)
- Glorious communication and interpersonal abilities
- Robust problem-solving skills
- Proficiency in English (written and spoken)
- Laptop literacy
Firm Tradition and Values:
At FNB, we’re #changeables. We embrace innovation, range, and collaboration. We’re enthusiastic about empowering our workers and offering them with the instruments and sources they should succeed. Our values embody:
- Buyer Focus: We’re dedicated to offering distinctive service and exceeding buyer expectations.
- Innovation: We encourage creativity and are continually looking for new and higher methods to do issues.
- Teamwork: We consider within the energy of collaboration and dealing collectively to attain widespread targets.
- Respect: We worth range and deal with everybody with dignity and respect.
Advantages and Perks:
- Aggressive wage
- Complete advantages bundle (medical assist, pension fund)
- Alternatives for development and growth
- Dynamic and supportive work setting
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Tips on how to Apply?
In case you are a extremely motivated and customer-centric particular person who is keen to hitch a number one monetary establishment, we encourage you to use! Please submit your CV and a canopy letter to [email protected] by September 28, 2024.
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